MERJ Fleet Services
AI-powered dispatch automation that transforms phone calls into structured service tickets. Every incoming call is transcribed, analyzed, and converted into actionable dispatch notifications — automatically.
how-it-works
Call Received
Customer calls the dispatch line requesting roadside assistance or towing service.
AI Transcription
Call is transcribed in real-time using speech-to-text with high accuracy.
Data Extraction
BlueMesh AI extracts structured data: customer info, location, vehicle, service type, and payment.
Dispatch Notification
Formatted dispatch ticket is automatically emailed to dispatchers for immediate action.
service-types
example-notifications
Tractor Swap Request
Tow/Recovery service type
Tire Service
Roadside Repair service type
Accident Tow
Tow/Recovery service type
Winch Service
Tow/Recovery service type
Air Leak Repair
Roadside Repair service type
Insurance Claim
Tow/Recovery service type
Police Tow
Police/Government service type
Roadside Assistance
Roadside Repair service type
General Service
Unknown service type
data-extracted
CUSTOMER INFO
- Customer name
- Phone number
- Company/Fleet name
- Account number
SERVICE DETAILS
- Service type classification
- Issue description
- Urgency level
- Special instructions
LOCATION
- Street address
- Cross street / landmarks
- City, State, ZIP
- GPS coordinates (when available)
VEHICLE INFO
- Vehicle type (truck, trailer, etc.)
- Year, Make, Model
- Unit/Fleet number
- License plate
DISPATCHER
- Dispatcher name
- Callback number
- Reference/PO number
- Authorization codes
PAYMENT
- Payment method
- Billing account
- Insurance info
- Purchase order